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| Students: Pearson LearningStudio FAQ |
Questions about Pearson LearningStudio (eCollege) system issues:
Questions about Threaded Discussions:
Questions about the Email Class:
Questions about Announcements:
Questions about Exams & Gradebook:
Questions about Shared Resources:
Pearson LearningStudio (eCollege) system answers Students have two options to login. Read the instructions below, or watch the How to Login Videos Option 1: MY.TCU.EDU login Option 2: LearningStudio (eCollege) login (New eCollege User)
There are a few reasons you might not be able to log in.
Why do I need to enable cookies? You must accept browser cookies to access your online course. We use cookies to handle your user ID and password information whenever you login to the site. Cookies are temporarily written to your computer's memory (RAM). Only if you choose to "save" your user ID and password on the login screen will cookies be written to your hard drive. We are aware that privacy is a major concern for students. We use cookies to ensure the privacy of your account when you enter secure parts of our site. Cookies allow you to login, participate in classes, and chat. If you do not feel comfortable leaving your cookies enabled when you visit other Web sites, you may disable them when you log out of your course. However, you must remember to enable them when you access your course the next time, or you will receive an access error message.
Log into Pearson LearningStudio, and select MY PROFILE on the right side of the screen. Edit your new password in the “Password” and “Confirm Password” fields, then scroll down and select UPDATE. The screen will say “Your profile has been updated.” You can then continue on to your courses by selecting the COURSES tab on the top left side of the screen.**NOTE: It may take up to 15 minutes for the update to take effect. This means that you could be locked out of the system for up to 15 minutes. It is recommended that you change your password when you are logging out.
How do I change the time zone settings in my course? At the bottom of the course navigation tree, there is a button with the picture of a blue person on the far right. Click on that button, then select your time zone from the drop down menu.
Name change in Pearson LearningStudio . Log into Pearson LearningStudio, and select MY PROFILE on the right side of the screen. Edit your name, then scroll down and select UPDATE. The screen will say “Your profile has been updated.” You can then continue on to your courses by selecting the COURSES tab on the top left side of the screen.
Is the LearningStudio (eCollege) system compatible with Web accessibility standards? The LearningStudio (eCollege) system is fully compliant with Section 508. Exceeding the standards set by Section 508, the U.S. Federal Accessibility Standard for electronic and information technology, Pearson raised the bar as the only Learning provider offering all of the following:
Please note that the accessibility of course content may vary on a course by course basis and is the responsibility of the instructor.
Threaded Discussion Answers: I got timed out while working on a Threaded Discussion. Have you been working on your thread response for 45 minutes? The online learning system is designed to time students out after 45 minutes of inactivity. Some instructors count time in the classroom towards their calculation of student grades, and this time out feature helps to prevent students from logging time that they are not actually working. If you will be working for a long amount of time, it is good to move around within your course so that the system "remembers" that you are still there. Most ISPs also have a time-out, so you will want to check with your ISP to see how long you can be in a spot without navigation. We strongly suggest that you compose your work in a word processing program and copy and paste it into the thread area when you are ready to submit it.
When you are click on a discussion type content item, make sure to scroll down to find the blue "Respond Link." Click on this link and type your response. If you want to respond to a thread posting, click on the plus sign or the link text to open it. This will open up a response box at the bottom of the string of thread postings.
I can't see the "post" button in my Threaded Discussion. Are you working on your course in an office? Some employers use firewalls. A firewall is a security device that many employers use so that employees can't do certain things on the Internet, such as chat. If this is the case, you will need to speak with a Network Administrator at your office to see about opening the port to your terminal. This is also true if you are working from home but are dialing in to your work network Another reason for not being able to see the "post" button is using an older browser. If you think your problems may be connected to your browser, you can contact the Help Desk who will be able to confirm whether using a newer browser might be a solution for you.
I can't add a topic to the Threaded Discussion. Only instructors have the ability to add topics to discussions. If you have something specific you would like to discuss, email your instructor and suggest it.
Students are not able to delete threaded discussion entries. If you post something by accident or multiple times, contact your instructor. He or she will be able to delete a posting for you. Some instructors allow you to edit your thread postings. Some do not.
Chatroom Answers: I can't see others in the Chatroom. Remember that the Chatroom is a tool that is used "live" or in real time. If there is not a chat scheduled for your class, or if you enter the chatroom for a planned chat but show up at the wrong time, you are likely to find the chatroom empty. If you think you are entering the chat at the correct time, you may want to confirm what time zone is listed for the time of the chat. If you have problems functioning in the chatroom, it is very important to contact the Help Desk while you are still experiencing the problem. Because the chatroom is a "live" tool, it is important that the Help Desk hear about problems while they are occurring so they can effectively troubleshoot. After the fact, it may be difficult for them to recreate the problem.
I can't see the "send" button in the Chatroom. Are you working on your course in an office? Some employers use firewalls. A firewall is a security device that many employers use so that employees can't do certain things on the Internet, such as chat. If this is the case, you will need to speak with a Network Administrator at your office to see about opening the port to your terminal. This is also true if you are working from home but are dialing in to your work network. Another reason for not being able to see the "send" button is using an older browser. If you think your problems may be connected to your browser, you can contact the Help Desk who will be able to confirm whether using a newer browser might be a solution for you.
Email Class Answers: I am not sure if my instructor received my message. Did you click your mouse on his or her name to select it (the name will appear in the "Recipients" box if you have)? This is how you will send a message to an individual in your class. To send a message to the entire class, click your mouse on the line that says "all class members." You will always receive a copy of the message you sent in your own email box. It is a good idea to keep these messages for your own benefit and reference until the course is over. You also have the choice to Blind Carbon Copy (bcc) the messages that you send. This way recipients will not be able to see who else received the message you sent. To use this option, simply click on the box that says "Blind Copy (bcc) These Recipients."
I am a terrible speller. Does "Email Class" have a spell-check? Yes. Next to the "Send Message" button you will see a "Check Spelling" button. Click this to check the spelling of the message you wrote.
Email Answers: Why are all of my emails from Pearson LearningStudio saying they are coming from one person/former classmate or faculty member, regardless of which class it is? Answer: Emails sent from Pearson LearningStudio, are masked by a generic email account when sent through the system. This generic email gets saved in Entourage or Outlook, and then all emails from the system say they are from the same person.
Fix: Mac users using Microsoft Entourage:
Announcements Answers: If there are Announcements in your class, you will see them upon logging in. To see the entire text of the message, click on the plus sign that is to the left of the title of the message.
The Announcements section is for instructors to post messages for the entire class to read. As a student, you will not be able to add, delete or modify these messages in any way. If there is something you would like to let the entire class know about, you will need to send a message using the Email Class function, make a posting to a threaded discussion, or add an entry to the Document Sharing or Webliography areas.
There are quite a few announcements. How can I delete the ones I've already read? Unfortunately, there is not a way for you to delete announcements that you've already read. Only the professor has the authority to delete announcements.
I really need to get a message to my professor. How can I add an announcement? Just like deleting announcements, this is a professor function. Only your professor can add an announcement to the course. If you need to get information to your professor, you can use the Email Class function to send your professor an email. (We'll get to that form of communication in just a bit!)
I've opened the message and read it, now how do I close it? When you are finished with a messsage, click on the " - " symbol next to the message subject. This will close the message.
Exams & Gradebook Answers: I don't understand how to take an online exam. When you click the button to start your exam, you will be given some information about taking exams. Read through this information carefully, and review the material in this course and in the help pages if you want to know more about exams.
Can I take an exam more than once? Most often your instructor will only allow you to enter the exam one time. You must be prepared before you enter the exam, because the system will not let you back in after you have entered it. Sometimes your instructor may allow you to enter the exam more than once, in which case the exam may be referred to as an "exercise" or a "practice exam" or "practice quiz." Ask your instructor if you're not sure which type your exam is.
I was disconnected from the Internet while I was taking an exam. If you encounter a problem while taking an exam DO NOT PANIC! Call the Help Desk for assistance, and immediately email your instructor to let her/him know that you encountered a problem. In your communication with the Help Desk, please be as specific as you can so that they can provide you with the best possible help. If you were disconnected from the Internet while your time was still running, you may log back into your course and re-enter your exam. You will still want to email your instructor so that she or he knows you had a problem and can take that into account when grading your exam. Continue to store your answers frequently as you work. If you log back into your exam and notice that anything is different, do NOT continue working; instead, call the Help Desk. If your time had run out when you were disconnected, you will need permission from your instructor before you can re-enter the exam. You may contact the Help Desk, but in most cases they will also need your instructor's permission. The best approach is often to contact your instructor who can then email the Help Desk directly.
How do I view my grades in the Gradebook? To enter the Gradebook, simply click on the Gradebook tab on the toolbar across the top of the course page.
My instructor says that my grades are posted, but I cannot see them. If this is the case, contact the Help Desk. The instructor may have checked a box that prevents the sharing of your grade with you. The Help Desk can tell you whether or not this option has been chosen. If it has not been, the helpdesk will normally suggest that you contact your instructor for more information.
I just took my exam and I want to see how I did. In order to see your exam results in the Gradebook, you will have to wait until the "review" date has passed. The "review date" is the date on which students will be able to review their scored exams. An instructor may set a review date for an exam in order to ensure that the entire class has completed the exam before the correct results are available. If you would like to know when the review date is, click on your exam and look in the exam information box to see whether there is a review date listed. Once the review date has passed, you can see your exam and grade by clicking on the Gradebook tab, choosing the unit in which your exam is located, and then clicking on the grade (or the question mark if your instructor has not yet assigned you a grade) that is beside the exam item. This will display the scored exam as well as any comments your instructor may have posted about your work.
The Gradebook doesn't have anything set up in it. What's wrong? Instructors are responsible for setting up the Gradebooks for their course. Each instructor will set the Gradebook up differently, and not all instructors will even use the Gradebook. If you have questions regarding how the gradebook is set up, or the gradeable items that are listed, contact your instructor.
Shared Resources Answers: I can't upload documents to the Document Sharing area. After you enter the "Doc Sharing" area you should see a "Browse" button. You first need to click on this button and "find" the document on your computer. After you have done this, you will need to type in a description of the document and then click the "upload file" button. Be sure to specify whether or not you want to share the document with only your instructor, or with the entire class.
I can't read documents once I download them. This often happens when the document is saved in a different format that your computer is not able to read. Having your classmate re-save and re-post the document in Rich Text Format can alleviate this problem. This format should be readable by all Macintosh and PC computers. You may need to email the "owner" of the document and ask her/him to re-save it in this format. You can tell what format the document is currently saved in by looking at the "extension" after the saved name (this will be the part of the name of the file that appears after the period). If the file is in Rich Text Format or Text Format, it will read ".rtf" or ".txt", respectively.
I can't open documents while I am still in Document Sharing. Are you double-clicking on the link that is the title? Some browsers do allow you to open the document as a new window by double-clicking your mouse on the title of the document. However, as a general rule, you will need to download the document to your desktop before you can open it. We recommend that you do this so you can scan the document for viruses prior to opening it.
I can't enter items into the Webliography. To enter a new submission into the Webliography, click on "add new entry." You must enter text in three fields: the title, the web address (URL), and the description. After filling these fields, click "add entry." Please verify that the URL is correct before posting it in the Webliography. It is also a good idea to test your submission after you have posted it (to test it just click on the link).
I can't access items that are already in the Webliography. Are you clicking on the link and receiving an error? The URL may have been entered incorrectly. You can re-enter the link, then, if necessary. If another student or your instructor contributed an entry that's not working, you may want to let your instructor know.
Question: What are the system requirements for Pearson LearningStudio? Answer: Please see our Technical Requirements on tcuglobal.
Mobile: Go to our Mobile Website.
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